The Virtual Summit
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2026 March Conference

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Why Attend The Virtual Contact Center Conference?

Winning Workforce Strategies: Elevate Your Agents. Empower Your Operation.

Today’s customer journey doesn’t start with your brand—it starts with your agents. Whether customers reach out through chat, voice, social, email, or self service, your frontline teams are the ones who bring every interaction to life. To meet rising expectations, contact centers need workforce strategies that make it easier for agents to do their best work, no matter the channel.

The March virtual conference, Winning Workforce Strategies, is designed to help you build a stronger, more agile operation by focusing on what matters most: your people. Over three days, you’ll gain practical insights to improve forecasting accuracy, streamline scheduling, enhance agent engagement, and deliver more intuitive, consistent customer experiences. Register now to access information packed webcasts led by some of the most respected minds in WFM, WEM, QA, and AI. Sessions are crafted for leaders at every level—supervisors, managers, directors, and executives—equipping you to strengthen advocacy, elevate performance, and drive measurable results across your workforce.

  • Reducing Customer and Agent Effort: Discover practical ways to simplify work for your frontline teams and remove friction from every interaction, making it easier for both agents and customers to get things done.
  • Creating a Unified Channel Strategy: Learn how to manage channels as a cohesive ecosystem—so agents have the context they need, and customers enjoy seamless, consistent experiences wherever they engage.
  • Deploying Smarter Support Tools: Explore how upgraded self service, intelligent knowledge foundations, and modern support technologies empower agents to resolve issues faster and more confidently.
  • Determining Where AI Fits in Your Workforce: Understand the real opportunities (and limits) of AI in today’s contact center,  and learn how to evaluate whether AI solutions align with your operational goals and agent needs.

 

  A Journey of a Thousand Ideas Begins with a Single Mouse click!
                                    

In real time, you can meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center, right from your desk. Attend high-quality educational sessions the same way you would at an on-site event..  
 

  Choose the Live Sessions that Best Meet Your Needs...and Catch the Ones You Missed Later
 

Everyone in your organization can share their newly acquired knowledge. Members of your team can either attend sessions together or take advantage of different session tracks. All sessions are recorded and remain available on demand for two weeks after the conference – giving those who could not attend the opportunity to view the sessions later.
 

  Find Solutions and Review Product Demos in the Exhibit Hall
 

Browse the exhibit hall where you can download product videos, and obtain product information, press releases, white papers, and much more.  See what's new.  Sponsors are ready to share the latest innovations that may benefit your contact center. Get details on what you need to manage your contact center without traveling miles or spending time away from your office. View product demos of the newest solutions.
 

Network with Colleagues and Presenters
 

Chat with presenters and peers in the virtual lounge, a specially designed virtual networking forum for registered members of this online event. Learn what others are doing, meet colleagues, pose questions, and offer your own insights.
 
 
  What Past Virtual Conference Attendees Have to Say
 
“You have mastered the ‘virtual conference’! So simple to participate and access recorded sessions afterward.”
DEBORAH MORDEN, Contact Strategies
 
“There was valuable information to glean from every event. Speakers were very knowledgeable. I also liked the ability to attend virtually.”  
TONY GRACZYK, Principal Financial 
 
“As usual, very informative and very conducive to a hectic work schedule.”
HEIDI VAN SCOY, Windstream Communication 

 

ALL SESSIONS ARE FREE.

 

For more information, please call 941-702-8389.