Scheduling Reinvented - Delivering Flexibility Without Sacrificing CX
Wednesday Mar 25, 2:00 PM – 3:00 PM EDT — Sign Up For Events
Schedule flexibility remains a top priority for employees, prompting organizations to rethink how they balance workforce needs, customer experience, and operational costs. This session explores how empowering employees to own their schedules drives better work–life balance while also improving schedule quality and service levels. Join Trudy Cannon and James McManamey from Verint to learn how flexible scheduling strategies are reshaping workforce engagement and performance.
Presenters:
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Trudy Cannon, Senior Director, GTM Strategy, Workforce Engagement Management Solutions, Verint®
Trudy is Verint’s Senior Director of GTM Strategy supporting the Workforce Engagement Management suite. In this capacity, she is responsible for driving go-to-market strategy, developing offerings, building tools, messaging, collateral, and sales enablement materials to support market growth.
Trudy joined Verint in 2011 and has held the role of Application Consultant in the Services organization and Solution Consultant in Solution Sales supporting WFE before joining the go-to-market team. With over 30 years’ experience in contact centers, prior to Verint, Trudy held management positions with the largest telecommunications provider, a multinational financial services corporation and a major airline.
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Reka Sarudi, Sr. Content Marketing Manager, Verint
With over a decade in B2B marketing and communications, Reka specializes in crafting data-driven content strategies that resonate. From whitepapers to webinars, she translates complex technologies into compelling narratives for quality and compliance and public sector audiences. Passionate about innovation, Reka challenges conventional tactics to drive real results and build lasting customer relationships through meaningful, audience-centric storytelling.
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