Best Practices in Schedule Creativity
Wednesday Mar 25, 4:00 PM – 5:00 PM EDT — Sign Up For Events
Ever wonder what other companies have done to get the most out of their schedules using creative scheduling and flexibility? Come join this interactive panel where we share our success/failures, best practices, and tips and tricks for you to put your ideas into place. You will also have the opportunity to share some of your own creative options that you have implemented and your experiences.Jessica Harris, School Specialty, & Bob Dobson, Webster Bank, will also look at how labor laws affect different states, nations, and geographies and how to effectively manage these challenges.
Presenters:
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Jessica Harris, Associate Director, School Specialty
Jessica has over 20 years career experience, specializing in workforce optimization, outsourcing, technology modernization, project management, data analytics and business continuity. She was a finalist for the 2017 SWPP Workforce Management Professional of the Year.
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.jpg "Webster Bank - Robert Dobson") |
Robert Dobson, Director, Workforce Management, Webster Bank
Robert (Bob) Dobson is the Director of Workforce Management for Webster Bank, previously with InterContinental Hotels Group (IHG) Reservations and Customer Care and StubHub organizations for 20+ years. Bob currently leads the Workforce Managements teams at Webster Bank supporting Planning, Scheduling, Real Time Call and Staff Management, and WFO Reporting and Analytics. The Webster Bank WFM Team supports teams across their In House and Outsource contact centers that include both in office and remote agents. Bob was named the SWPP Workforce Management Professional of the Year in 2012.
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