AI Powered Quality and Analytics - Redefining What’s Possible in CX

Tuesday Mar 24, 2:00 PM – 3:00 PM EDT — Sign Up For Events

Customer expectations are rising faster than traditional analytics and quality programs can keep up. While 80% of customers say experience matters as much as the product itself (PwC), many contact centers still depend on manual analysis and evaluations that is reactive, capturing only a fraction of customer interactions.

In this hour, we’ll explore how AI-powered quality management and analytics programs redefine how organizations understand and improve CX. You’ll see how AI analyzes 100% of conversations in real time, connects agent behaviors directly to CSAT, and continuously surfaces insights that drive smarter coaching, stronger compliance, and better customer outcomes and operational efficiencies.

Key takeaways include how to: 

• Apply AI to analyze every customer interaction automatically
• Replace tedious manual evaluations with continuous, AI-driven insights
• Detect coaching opportunities, risks, and inefficiencies earlier with AI

Discover how organizations are using AI to move from reactive analytics and quality to proactive CX improvement at scale.