AI and WFM - Busting Myths and Setting the Record Straight
Wednesday Nov 12, 2:00 PM – 3:00 PM EDT — RECORDING
Ask any workforce planner how they feel about AI and Workforce Management (WFM), and you’ll get a wide range of responses:
- AI will make my job obsolete
- AI will ruin my carefully crafted staffing plans
- AI will solve all my forecasting and scheduling problems with one click
Join this webinar as we debunk these and other myths and separate fact from fiction. Learn how AI is automating many WFM workflows, increasing forecast accuracy, schedule quality, data insights, and WFM manager capacity.
Presenters:
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Trudy Cannon, Senior Director, GTM Strategy, Workforce Engagement Management Solutions, Verint®
Trudy is Verint’s Senior Director of GTM Strategy supporting the Workforce Engagement Management suite. In this capacity, she is responsible for driving go-to-market strategy, developing offerings, building tools, messaging, collateral, and sales enablement materials to support market growth.
Trudy joined Verint in 2011 and has held the role of Application Consultant in the Services organization and Solution Consultant in Solution Sales supporting WFE before joining the go-to-market team. With over 30 years’ experience in contact centers, prior to Verint, Trudy held management positions with the largest telecommunications provider, a multinational financial services corporation and a major airline.
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Mike Moore, VP, Product Strategy, Verint
Mike is Global Vice President of Product Management for Verint’s Workforce Management business, leading innovation in AI-powered forecasting, planning, and intraday optimization. Having started his career in the contact center, he brings a practitioner’s perspective to transforming how enterprises manage and empower their workforces. He leads an incredible global team advancing machine learning–driven workflows that balance customer experience, employee engagement, and operational efficiency. Mike is passionate about helping organizations unlock measurable outcomes through modern WFM practices that are transparent, agile, and AI-enabled.
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