Mike is Global Vice President of Product Management for Verint’s Workforce Management business, leading innovation in AI-powered forecasting, planning, and intraday optimization. Having started his career in the contact center, he brings a practitioner’s perspective to transforming how enterprises manage and empower their workforces. He leads an incredible global team advancing machine learning–driven workflows that balance customer experience, employee engagement, and operational efficiency. Mike is passionate about helping organizations unlock measurable outcomes through modern WFM practices that are transparent, agile, and AI-enabled.