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Case Studies - How DenizBank and Florius Create Superior Agents, Boost Improvements

Tuesday Nov 8, 12:00 PM – 1:00 PM EDT — RECORDING



Join this webcast to learn how DenizBank and Florius Mortgage Lender are using AI-driven, real-time guidance to empower agents, improve KPIs, and positively impact customer interactions in the moment. These case studies demonstrate how identifying what's being said, how it was said, along with desktop application context generate tangible business improvements. Join this webinar, learn how Real-Time Coaching is helping customers achieve:

  • +20% boost in customer satisfaction
  • 9.4% improvement in FCR
  • 30% increase in quality and compliance scores

Presenters:

Roni Ravuna, Director of Speech, Text and Real Time Analytics, Verint

Verint - roni ravana Roni Ravuna, Director of Speech, Text and Real Time Analytics, Verint

Roni has more than a decade of experience in the field of Analytics. His passion is to help organizations manage daily business challenges, achieve better customer service, and reduce costs by adopting the latest Analytics solutions and strategies while delivering the best and most advanced Analytics solutions in the market that can generate significant ROI and impact Customer Experience. His role and responsibilities include driving go-to-market strategy, developing sales content, collateral, messaging and driving growth and revenue. Roni has a BA in Computer Sciences and holds an MBA with distinct honors.


Tricia Manning, Director, GTM, Workforce Engagement, Verint

verint tricia manning Tricia Manning, Director, GTM, Workforce Engagement, Verint

Tricia joined the Verint team in 2021, bringing over 20 years of experience in technology and marketing leadership. In her current role, Tricia is responsible for driving go-to-market strategies for the Verint Quality and Compliance portfolio. Prior to joining Verint, Tricia most recently served as Director, Retail Product Marketing at Epicor Software, where she successfully launched over 20 solutions, including the two biggest retail releases in the last 10 years. She has held previous leadership positions in corporate marketing, brand management, field marketing, and business development. Tricia has a B.A. in Marketing and Pragmatic Marketing Certification (PMC-VI).