ABOUT US

 
CRMXCHANGE.COM Founded in 1995, CrmXchange has long been recognized as a premiere destination on the web for the exchange of information and ideas on CX, CRM, customer service and contact center. With more than a 20 year partnership with industry leaders and analysts, CrmXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as a pioneer of  virtual conferences, CrmXchange understands the role live interactive online sessions are in the arena of peer-to-peer communication. Known by our audience as the “event site,” CrmXchange has gained a reputation as an organization of experts in the hosting and marketing of webcasts and other online events.

The Quality Assurance & Training Connection (QATC) is a membership association created specifically for quality assurance and training professionals in the call center. QATC provides its membership with a variety of benefits, including tips of the week, how-to newsletters, regional networking meetings, online forums, and an annual conference. The QATC Advisory Board provides leadership and directs many of their activities. The Board is composed of recognized call center leaders and industry experts.

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. The Board of Advisors, composed of recognized call center industry leaders and workforce planning experts, provides leadership for SWPP and directs many of its activities. Membership in the SWPP is available to anyone in the workforce planning or related professions. Anyone in the workforce planning community who is interested in any of the many benefits of membership should be a part of this exclusive organization.