Paul has over 20 years of learning and development experience in customer service, customer experience, operations, business development, and consumer/client facing education. In his current role as Director, Paul plans and manages the learning product portfolio and designs and developments new learning products and services. His background includes K-12 education, postsecondary education, and corporate education learning and development leadership specifically in the financial and health care space. Paul has been a conference speaker at the QATC conference for the past few years. He holds a Master of Science Degree in Curriculum and Instruction and a Professional Certification of Online Education from the University of Wisconsin – Madison. He would love to connect with you on LinkedIn.