The Virtual Summit

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CVS Health Marshall Lee Marshall Lee, Senior Manager, WFM Forecasting & Capacity Planning at CVS Health

Marshall brings a wealth of experience in training, workforce management, business process improvement, and coaching, offering a comprehensive understanding of the WFM landscape. He has a proven track record working across diverse industries including telecommunications, tech support, insurance, HR support services, and healthcare services, with experience in both contact centers and back office support teams. Marshall has held positions at Charitable Resource Foundation, Charter Communications, SHPS, Carewise Health, ADP, Firstsource Solutions, and most recently served as Director of GWFM at TTEC. He is a sought-after speaker and published contributor for industry leaders like ICMI, SWPP, QATC, and CrmXchange, and remains passionate about the WFM industry through his board positions with the Quality Assurance and Training Connection and the Society of Workforce Planning Professionals.