The Virtual Summit

We use cookies in order to provide you with the best possible user experience on our websites. By continuing to use our sites and services, you are giving consent to cookies being used. You can find more information in our data privacy statement.

2022 Employee Engagement

SPONSORS: | 8x8 | Balto | CallMiner | NICE | NICE CXone | Verint |

Your Briefcase

Please Login or Register

Planmen Consultancy_Todd_Gladden Todd Gladden, SVP, US Operations, Planmen Consultancy

With over 40 years’ experience in business strategy and contact center management, Todd is a Senior Certified Business Associate and Advisory Board member, ICMI, Master Certified Instructor, author and International speaker. He is a Certified Workforce Planning Professional (CWPP), Lean Sigma Management. Todd is a Founding member of the Board of Advisors for the International Society of Workforce Planning Professionals (SWPP) and The Quality Assurance and Training Connection (QATC).