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2022 Employee Engagement

SPONSORS: | 8x8 | Balto | CallMiner | NICE | NICE CXone | Verint |

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The Full Circle of Performance Management: Successful Agents Yield Happy Customers

Monday Jun 6, 2:00 PM – 3:00 PM EDT — RECORDING



Employee experience is one of the leading Business Indicators in 2022 which, combined with the pressing need to move from attrition to retention, makes Performance Management a business-critical solution for every organization's toolbox.

In this webinar, learn to:
  • REVEAL and pinpoint the insights that will take your contact center's performance to the next level. Holistically aggregate performance indicators from a variety of data sources to align and measure KPIs at all levels of the organization.
  • IMPROVE performance with targeted and personalized coaching sessions which are derived from data driven insights. Empower your supervisors to proactively coach,and enhance their coaching methods.
  • ENGAGE, motivate and assist your people towards achieving success with gamification.

    • Presenters:

    Blair Pleasant, President & Principal Analyst, COMMfusion

    Commfusion Blair Pleasant Blair Pleasant, President & Principal Analyst, COMMfusion

    Blair is President & Principal Analyst of COMMfusion LLC and a co-founder of BCStrategies. As a communications industry analyst, she provides strategic consulting services and market analysis on business communication applications, technologies, and markets, aimed at helping end-user and vendor clients both strategically and tactically. Her primary areas of focus are Unified Communications and Collaboration, Contact Center, social media, and other business communications technologies. Blair provides clients with a variety of custom consulting services, including market analysis, surveys and research, white papers, product assessment, competitive analysis, strategic development, vendor analysis, marketing and product positioning, partner development, and more.

    Jodi Reuven, Product Marketing Manager, PM & QM Product Line of business, NICE

    NICE Jodi Reuven Jodi Reuven, Product Marketing Manager, PM & QM Product Line of business, NICE

    Jodi is the Product Marketing Manager for the Performance Management and Quality Management lines of business at NICE. She is passionate about helping contact centers push the envelope on CX, and a firm believer in achieving those goals through empowered agents. Prior to joining NICE, Jodi held various positions at P&G, PepsiCo and HP, where she gained vast experience in B2B and B2C go-to-market communication strategies. In her spare time, Jodi enjoys traveling throughout Israel, taking in its natural beauty and frequenting the Mediterranean Sea with her two small children, Liam and Liv