The Virtual Summit
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2022 Employee Engagement

SPONSORS: | 8x8 | Balto | CallMiner | NICE | NICE CXone | Verint |

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Supporting Tomorrow’s Workforce

Tuesday Jun 7, 2:00 PM – 3:00 PM EDT — Sign Up For Events



Even though contact center are changing to more effectively fulfill constantly transforming and growing customer expectations, agents are still getting squeezed. Having to handle increasingly complex inquiries and higher contact volume with inadequate tools not only compounds negative feelings, but perpetuates burnout.  These issues create stress and friction for your employees

How can you help your agents be successful in an environment where remote work is commonplace and complexity and constant change are simple facts they need to deal with every day? What can you do to help reduce friction and ensure agents stay engaged?

Let’s explore what you can do to help your agents succeed when they are asked to:
  • 1. Handle more channels than ever before
  • 2. Provide a frictionless experience across channels
  • 3. Deliver a hyper-personalized experience
  • 4. Deal with customer emotions running high while patience is waning
  • 5. Make decisions right then and there to resolve customer issues ASAP


Join us to hear from agent’s point of view. What are their deterrents in this complex world and how can you help them overcome these challenges for success! 

Presenter:

Annette Miesbach, Senior Product Marketing Manager, NICE CXone

NICE CXone Annette Miesbach Annette Miesbach, Senior Product Marketing Manager, NICE CXone

Annette joined the Product Marketing team at NICE CXone more than five years ago and is currently responsible for product marketing activities for a number of CXone products. Her areas of responsibilities include Omnichannel Routing, MAX – My Agent eXperience, Supervisor and Administration User Interfaces, and all inbound and outbound, voice and digital Interaction Channels.  Before joining NICE inContact, she held various roles in Product Marketing and Management for a premise-based contact center solution.