Building Hybrid Teams with Enhanced Flexibility and Personalization
Wednesday Mar 16, 12:00 PM – 1:00 PM EDT — RECORDING
The world has evolved and so have the preferences of contact center agents. They proved they can be as productive at home as they are in the office, but what they are truly looking for is flexibility. Special attention to agents’ needs is more important than ever in creating a highly motivated and high performing hybrid contact center team.
Join RingCentral to discuss:
- Ways to increase agent engagement and ownership
- How to monitor agent performance without being intrusive
- How to capture insights on agent engagements and help personalize coaching for each agent regardless of location
Presenter:
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Adélaïde Pastré, Product Marketing Team Leader at RingCentral Engage Digital
Adélaïde Pastré is a product marketing specialist for CCaaS products. In her current role at RingCentral she is responsible of managing the digital customer engagement portfolio, providing companies the keys to better collaborate and communicate with their customers. Adélaïde is focused on adapting new engagement technologies to businesses.
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