The Virtual Summit

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2022 Mar Connected Customer 300x80

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3 Ways to Satisfy the Impatient Customer with Instant Gratification

Wednesday Mar 16, 2:00 PM – 3:00 PM EDT — RECORDING

Today’s customers are looking for speed and ease so they can resolve issues themselves. But be careful before employing self-service; the early days of chatbots often produced frustration and no useful assistance. Customers want quick assistance.  Agents should not have to scour multiple systems and data silos to try to find answers and solve problems. Impatient customers expect instant gratification… or they may cancel and go to a competitor.

This webinar will explore key areas to satisfy customer's need for instant gratification and positive experiences. Join us as we show how to:
  1. Meet customers in their digital channel of choice – from a search on Google to what the customer experiences on your site
  2. Empower your agents to focus exclusively on the customers’ exact needs
  3. Improve your coaching to focus on what KPIs and behaviors matter most


Abby Monaco, Senior Product Marketing Manager for NICE CXone

Nice-Nexidia.AbbyMonaco Abby Monaco, Senior Product Marketing Manager for NICE Cxone

Abby brings over 20 years of experience in product management and marketing direction in software and technology. She is responsible for articulating and promoting the NICE vision, message and competitive advantages of the CXone portfolio, specifically in the areas of analytics and Enlighten AI.