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Contact Center 101 - Learn and Play Jeopardy

Date: February 27, 1:00pm Eastern.

Presented by: Donna Fluss, DMG Consulting LLC.

Cameron Weeks, Co-Founder & CEO, Edify Labs, Inc.

Patrick Russell, Director, Product Marketing, 8x8

Steve Kraus, VP Marketing, Cogito and

Lori Stout, Director, Product Marketing, Vonage

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About the Webcast

Take advantage of this opportunity to play Jeopardy with panelists from leading CX companies 8x8, Edify, Cogito, and Vonage, and hear from leading CX expert Donna Fluss, DMG Consulting LLC as they discuss new exciting best practices, concepts and ideas for your contact center.

Play along and win prizes.

We are loaded up and ready to go with 5 categories:  

  1. Digital Services and Transformation
  2. Cloud
  3. KPI/Metrics
  4. Self-Service Strategies
  5. Analytics

 Play in teams or by yourself.  Your scores tallied as we advance through the questions.  The quicker you respond with correct answers, the higher the score.  

Top 5 attendees with the highest scores win Amazon gift cards. 

GET READY TO PLAY

Log on 15 minutes before we are live: go to www.c3ping.com. Once logged on to the webcast platform, you will see the ID number.

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About the Presenters

Patrick Russell, Director Product Marketing, 8x8

As a 17-year industry veteran, Patrick Russell understands every element of contact center operations, including people, processes and technology. A prolific thought leader and content producer, Patrick has guided countless individuals—including customers, partners and sales--in their quest for customer experience excellence with his unique, consultative and thoughtful approach.

Cameron Weeks, Co-Founder, CEO, Edify Labs

Cameron is the driving force behind Edify. He guides the team to think and act differently when it comes to changing the way companies connect with their customers and employees interact with each other. Under his leadership, Edify is developing new business in existing and emerging markets, and pushing the boundaries of the business communications sector with its new cloud-native, unified, omnichannel platform.

Lori Stout, Director, Product Marketing, Vonage

Lori Stout joined Vonage in 2019. In this role, she is focused on integrations between contact center solutions, unified communications and APIs as a driver for better customer and employee experiences. She has more than 15 years of experience in product and customer marketing, leading global marketing initiatives for several cloud contact center products at Talkdesk, NICE inContact and Interactive Intelligence. During her tenure, she led multiple marketing initiatives strengthening the connection between employee and customer engagement through improved communications and technology.

Steve Kraus, SVP Marketing, Cogito

Steve brings over twenty years of experience in marketing, selling, and delivering customer engagement solutions to the world’s most customer-centric organizations. Prior to joining Cogito, Steve led product marketing for Pegasystems CRM suite of applications, and led go-to-market activities for Verint (formerly KANA Software), serving as the General Manager for Verint’s customer experience management applications, and led product marketing and strategy for Chordiant Software’s CRM applications.

Donna Fluss, President of DMG Consulting LLC

Donna Fluss is President of DMG Consulting LLC. For more than two decades she has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna drives strategic transformation and innovation throughout the services industry. She provides strategic and practical counsel for enterprises, solution providers and the investment community.