Brad Snedeker, Director, Product Marketing, Calabrio
With over 20 years in the industry, Brad has extensive knowledge of the contact center space. As Calabrio’s director of product marketing and customer advocacy, he ensures that customers have access to the best information and resources available for Calabrio products. He works directly with users to develop new and innovative techniques to implement workforce optimization best practices. Workforce Management and Analytics have been Brad’s primary areas of focus for over 10 years.