About the Webcast
Whether your contact center is big or small, effectively managing your workforce is a huge challenge. Why does it have to be so complicated? Now, it doesn’t. It’s time to reimagine workforce management.
Join this webinar to learn about 5 new capabilities that make workforce management easier than ever before. On this webinar, we will discuss:
- How to balance flexible schedules with meeting service levels
- How to simplify WFM for employees, managers, and workforce planners
We will also discuss how automation tools can dramatically improve the employee experience.