Call Center Week Winter - Solutions Review
first onsite event of the 2016 contact center educational calendar, Call Center
Week Winter, was attended by a gathering of over 300 industry professionals
representing a broad spectrum of organizations.
event’s sponsor, Call Center IQ, a division of IQPC, rebranded the conference
and expo that had been known as The Future Contact Center Summit to align it
with their successful Las Vegas-based Annual June Call Center Week event.
first two days of the program were devoted exclusively to boot camps; a site
tour of the JetBlue Airways contact center and “University”; and several
Conference Workshops. The main Conference was on Thursday and Friday. The focus
was offering strategies and inspirational directions for service leaders to
help them offer customers an “effortless experience”.
had conversations with a sampling of the vendors. This summary is designed to
give our readers a closer look at some of the new products and industry trends that
were on display on the exhibit floor.
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