Boxycharm is a beauty subscription
business that focuses on providing relevant and modern beauty products to its
wide audience. They’re known for exceptional customer service and overall
subscription experience, thanks to their focus on personalized curation.
Validation of this was provided at the
Subscription Summit, where close to 1000 people from all types of subscription
and memberships gathered. Organized by SUBTA.com, they awarded the prestigious annual CUBE
awards for best in category. Boxycharm won the widely sought after “Best
Customer Experience” award.
Joe Martin, Boxycharm’s CEO and founder said,
“we care that our customers have a great experience across every channel with
us. It's not enough to just provide great service for anyone reaching out. We
focus on being able to understand every customer in depth, through having their
entire profile and data available to our service reps, so that they can provide
concierge assistance. We are also able to be proactive and smart about what
customers need in order to increase their happiness.”
Boxycharm wanted a solution that enabled them
to see and take action on all of their customer data. And they needed a
flexible, modern tool that would let them make the most of their integrations.