Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

 


Webcasts 
Conferences and Exhibitions 
January 2020
Can We Just Talk? - What You Really Need to Know About Contact Center Stuff but Were Afraid to Ask
- Presented by CrmXchange Learning Games
Most of the themes of CX /Contact Center webcasts are all starting to sound repetitive. And let's face it, there are only so many hours in a week anyone is willing to devote to listening to webcasts. We're trying a simple but different approach.  Read More...

CEM in Telecoms Global Summit
27 29 January 2020 | London, United Kingdom The CEM in Telecoms Global Summit is back for its 15th year, bringing together the world’s leading CX Telecoms professionals to share best practice strategies to help the industry solve its greatest  Read More...



February 2020
Preparing for the Future of WFM
- Presented by CrmXchange
Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. Discover and experience emerging solutions.   Read More...

The Beginner’s Guide to Analytics
- Presented by Calabrio
Join us to learn the basics of analytics and why it’s a trending topic in today’s intelligent contact centers. Robin Butterfield, QM and Analytics consultant, will tackle topics such as: * The differences between speech, text and desktop analytics * Details on different Analytics technologies, such as LVCSR, Phonetics and STT * The top 10 Analytics business use cases *  Read More...

CrmXchange Presents CX Jeopardy
- Presented by CrmXchange Learning Games
Take advantage of this opportunity to play Jeopardy with panelists from leading CX companies as they discuss new exciting best practices, concepts and ideas for your contact center.  Read More...

3rd Customer Experience Management for Airports Summit 2020
ELEVATE YOUR AIRPORT CUSTOMER EXPERIENCE TO A WHOLE NEW LEVEL Customer Experience Management has been crucial for Airports in today’s hyper competitive and hyper connected global marketplace. A customer’s current airport experience involves uncomfortable crowding lengthy queues, repetitive and redundant  Read More...

eTail Palm Springs 2020
February 24 27, 2020 | JW Marriott, Palm Springs, CA eTail is a four day retreat designed to help you increase the profits from your business. You’ll get action packed strategies and make connections with the top minds at America’s  Read More...

Customer Contact Week Australia and New Zealand 2020
25 28 February 2020 The STAR, Gold Coast, Queensland, Australia Event Website  https bit.ly 2IOX72r   Phone Number +61292291006 Email enquire@iqpc.com.au   For years, contact centres have worked in siloes, focused on responding to customer calls in a fast and efficient manner.  Read More...

Customer Experience Conference
25th February 2020 | United Kingdom What are the likes of TUI, LV=, notonthehighstreet.com, Unilever, M&S Bank, HSBC and Volvo Car UK doing to create outstanding, seamless and memorable customer experiences? Europe’s 5th annual, one day Customer Experience Conference – Engaging  Read More...



March 2020
Unlock Customer-Centric Intelligence
- Presented by Calabrio
Every organization aims to be customer-centric. It’s time to walk the talk. Calabrio Analytics empowers you to unlock the goldmine of customer insights pouring into your contact center. Join this live webinar to discover the latest and greatest Calabrio ONE features in analytics
  Read More...

Call and Contact Centre Expo
18 & 19 March | Excel, London The Call & Contact Centre Expo is the industry’s leading exhibition showcasing the latest and most effective technologies, strategies and advancements in the contact centre world to over 7,000 contact centre professionals  Read More...

Cyara Xchange 2020 Roadshow Melbourne
18 March 2020 | Melbourne, Australia Cyara Xchange 2020 Roadshow Melbourne brings together customer experience (CX) thought leaders, CX professionals, and IT leaders who are dedicated to bringing the best CX innovation to customers. Learn about the latest practices and  Read More...

NGCX 2020
March 23 – 25, 2020 Hyatt Regency Indian Wells, CA Now in its 10th year, NGCX (Next Generation Customer Experience) brings together 300+ of America’s top executives responsible for customer experience to get inspired and strategize for 2020 and beyond.  Read More...

Telecoms World Asia 2020
Conference Date 25 – 26 March 2020 Pre Day Summit 24 March 2020 Venue Centara Grand & Bangkok Convention Centre at CentralWorld, Bangkok, Thailand Website Telecoms World Asia is a platform where the industry’s leaders can meet, exchange ideas and  Read More...



May 2020
Insurance AI and Innovative Tech USA 2020
May 12– 13, Chicago As our lives become hyper connected and customer expectations increase, the imperative on insurance carriers to deliver automated services with a 360° customer view is increasing. It is also now undeniable that AI, machine learning and  Read More...



June 2020
7th Annual Customer Experience Show Middle East
17 18 June 2020 | Dubai, United Arab Emirates The 7th Annual Customer Experience Middle East Show is the #1 CX conference, backed by the CX Network an intelligence powerhouse with an outreach of over 25 million globally, attended by  Read More...

Insurance Nexis Connected Claims USA Summit
June 24th 25th, 2020|McCormick Place|Chicago, USA In an age of rapidly rising customer expectations and disruption, there is only one clear path to success harness technology to deliver world class customer experience, unlock new efficiencies and achieve higher profitability. Join  Read More...