Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals. 

Conferences and Exhibitions 
January 2021
The Case for a Proactive Contact Center
- Presented by NICE inContact
Register January 14, 1:00pm Eastern Presented by Shawna Malecki, Senior Product Marketing Manager, NICE inContact In today’s environment, you are faced with challenges that come in fast and unexpected. What if you had the luxury of knowing what was coming ahead of time? A proactive contact center helps  Read More...

February 2021
Future Forward - CX and AI Predictions, Opportunities, and Strategies for 2021 and Beyond
- Presented by Nuance, Best Buy Health, and Opus Research
Register February 9th at 11am ET / 8am PT Presented by: NUANCE 2020 had a profound impact on how organizations engage with customers and how customers interact with their favorite brands. Everything from buying groceries and fixing a phone to booking travel and accessing a bank account now have an underly  Read More...

Preparing for the Future of WFM – Tech Tank
- Presented by CrmXchange
Without the right tools in place to meet the staffing demands of increasingly complex contact center environments, managers struggle to reach their objectives. Discover and experience emerging solutions to help improve   Read More...