Contact Center Events

CRMXchange recommends the activities below for all CRM and call center professionals.

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Webcasts 
Conferences and Exhibitions 
August 2020
Best Practices - CX Megatrends to Watch in 2021
- Presented by CrmXchange
The world is changing.  What are the most important trends to follow in 2021?  Our panel covers a variety of topics from Analytics, AI, Digital and WFH.  This panel will provide a preview to help you understand which tools and best practices are posed to change customer interactions.  Read More...

Performance Management, Contact Center Analytics, Goals and Scorecards
- Presented by Sharpen
In this session, we’ll look deeply at the attributes of an effective scorecard. First by defining the attributes of a single great contact and then by developing the appropriate statistics to cleanly measure agent performance. We’ll also discuss how to use math modeling and sensitivity analyses to help determine the best among several competing goals. 
 
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Customer Service and Experience Europe
Date August 26 27, 2020 Venue Virtual   The Customer Service and Experience Summit Europe (26th 27th August) is the must attend event for those looking to deliver seamless and personal CS. The time has come for service and experience  Read More...



September 2020
Seamless Customer Experience - Combining AI, VA with Live Agents
- Presented by CrmXchange
Register September 17th 1:00 pm Eastern Panel from Verint and NICE inContact In a recent international study, two thirds of consumers said they believe customer service online and via mobile devices needs to be faster and more intuitive. This panel will discuss best practices for a seamless customer exper  Read More...

Future Branches Boston 2020
September 1 2, 2020 |The Westin Copley Place, Boston, MA Future Branches is two days of action packed stories, conversations and connections with the top minds in retail banking. You’ll explore how leading financial institutions are revamping retail banking technology,  Read More...

Call and Contact Centre Expo London

Rescheduled from March 2020

15 & 16 September | Excel, London The Call & Contact Centre Expo is the industry’s leading exhibition showcasing the latest and most effective technologies, strategies and advancements  Read More...

Loyalty Expo 2020
September 28-30, 2020 | Charlotte, North Carolina Loyalty Expo is a true Voice of the Customer driven, best practice focused customer loyalty and reward conference. By attending, you’ll have the opportunity to network with hundreds of your fellow marketers  Read More...

UC Expo 2020

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October 2020
Building Great “What-If” Models and the Resulting Analyses for the CEO
- Presented by Sharpen
Over the years we’ve discussed the importance of building contact center models that are provably accurate. Accuracy is important. Inaccurate models result in cost overages or service failures. In this session, we’ll discuss a new method for using your Erlang C, Erlang A, and Erlang X calculations to build an unbeatably accurate contact center model.   Read More...

ICMI CC Expo
October12-15, 2020 | Sheraton, Dallas, TX   You Have Goals for 2020. ICMI Contact Center Expo Will Help You Achieve Them, Faster. Change and innovation is happening in the contact center at warp speed. At the same time,  Read More...

Telecoms World Asia 2020
RESCHEDULED FROM MARCH 2020 Conference Date: 28 - 29 October, 2020 Venue: Centara Grand Bangkok Convention Centre at CentralWorld, Bangkok, Thailand Website Telecoms World Asia is a platform where the industry’s leaders can meet, exchange ideas and discuss strategies that will set the course fo  Read More...



November 2020
Customer Service and Experience USA
Date November 17 18, 2020 Venue Virtual Customer Service & Experience USA 2020 (November 17 18th) brings together an unrivalled list of senior customer service leaders from the world’s most powerful and innovative brands. Join 10,000+ customer care professionals online  Read More...