Mark brings over 30 years of experience in contact center consulting and management. As the co-founder of Cinareo, he developed a transformative SaaS platform for strategic capacity planning and decision-making. His work focuses on replacing traditional methods like spreadsheets with proactive, data-driven solutions, enabling companies to enhance productivity and reduce costs. Through Cinareo, Mark aims to provide a robust platform that addresses the complexities of capacity planning and offers actionable insights for improved operational efficiency.