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Workforce Engagement in the Age of AI - Trends, Truths, and Best Practices

Tuesday Nov 3, 12:00 PM – 1:00 PM Eastern — REGISTER NOW!



AI is reshaping Workforce Engagement Management (WEM) — not replacing it. This session cuts through the hype to clarify what AI can actually do for you today and how human/AI collaboration will evolve in hybrid contact centers. Donna will share practical guidance, realistic timelines, and proven best practices that help organizations unlock measurable value from AI enabled WEM.

Key takeaways include:
  • Separating AI myths from real WEM capabilities
  • Setting realistic expectations for AI’s role over the next 3–5 years
  • Best practices that drive measurable workforce improvements
  • Demonstrating clear business value from AI enabled WEM

Presenter:

Donna Fluss, President of DMG Consulting LLC

Donna Fluss 2018 Donna Fluss, President of DMG Consulting LLC
For more than two decades she has helped emerging and established companies develop and deliver outstanding customer experiences. A recognized visionary, author and speaker, Donna drives strategic transformation and innovation throughout the services industry. She provides strategic and practical counsel for enterprises, solution providers and the investment community.