Manual QA to Automation - Conquer Top 5 Hurdles
Tuesday Nov 3, 2:00 PM – 3:00 PM Eastern — REGISTER NOW!
Still evaluating 2-3% of interactions by hand? Automated QA changes what your QA program can deliver: score up to 100% of interactions without adding headcount, give back 30-50% of analyst time for coaching and analysis, and surface compliance risks before they spread.
In this session we'll clear the 5 roadblocks that stall automation, show the capabilities that make the switch easier, and walk you through a practical, 7-step path to getting started.
Presenter:
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Mallory Partain, Product Manager, Verint
Mallory Partain, Product Manager at Verint, brings 8 of experience in the Contact Center field. Their work spans across Compliance, Quality Management and Performance Management, with a strong interest in helping customers solve real business problems via data insights and automation.
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