Vicki serves as Executive Director of the SWPP and QATC, and oversees the strategic direction and the day-to-day operations of the associations. She brings to the position over 16 years of experience in the call center and WFM industry, serving for many years in the area of client relations and events management for the former TCS Management Group. She is the editor of SWPP’s On Target newsletter and the WFM Expert Solutions book.

Ammon Davis is the Director of Learning & Development at Becklar managing a multi-site team of training/quality instructors and developing its quality, training, and development programs. He earned his degree in Art Education from Brigham Young University - Idaho and further developed his passion for learning after moving to corporate call center training in 2014. Working as a trainer, an auditor, a dealer services account executive, and finally as the training manager, he has experience from both operations and training. He is a strong believer of innovation and an ever-evolving training program.

Allyson is a Business Quality Assurance leader, currently with Delta Dental, who has spent 25 years advancing quality strategy, governance, and stakeholder engagement across multiple operational areas. She develops high-performing teams and applies analytics and AI-enabled solutions to improve business outcomes.