Lilach has over 17 years’ experience in product management and 28 years overall in the Software / IT industry in various R&D and project management roles. Lilach has been at NICE for the past 12 years, focusing on contact center analytics and quality management, leveraging the contact center and the voice of the customer into a value-adding business function. Substantial experience with high scale customers, has produced a keen understanding of the best practices for managing the evolving contact center and is contributing to building the NICE-CXone products.