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AI Isn’t Coming — It’s HERE - Leading in the Last Generation of Human-Only Workplaces

Wednesday Nov 12, 12:00 PM – 1:00 PM EDT — RECORDING



The AI revolution is reshaping our workplaces and as a result how we forecast, schedule, and lead. This session challenges Workforce Management and Operations leaders to confront a new reality: we are the last generation of human-only workplaces. From this point forward, success will depend on how effectively we adapt, collaborate, and co-create with intelligent systems. 

This webcast unpacks what this shift means for modern-day businesses and contact center leaders. You’ll explore how AI is transforming the workforce experience, what “AI-ready leadership” looks like, and how to align technology, people, and business outcomes without losing the human touch that drives performance.

Through real-world examples and frameworks used by leading organizations, Juanita will help you see how humans and AI can partner to deliver smarter forecasting, stronger engagement, and more profitable operations.   

Key Takeaways:
  • Recognize why AI is redefining the core of Workforce Management and performance strategy.
  • Understand the skills and mindsets required to thrive in AI-augmented workplaces.
  • Learn practical steps to integrate AI tools without sacrificing human connection.
  • Discover a leadership framework to future-proof your workforce strategy.

Presenter:

Juanita Coley, CEO and Founder, Solid Rock Consulting

Juanita Coley Juanita Coley, CEO and Founder, Solid Rock Consulting

Today with over 14 years of industry experience, Juanita has become a Contact Center & Workforce Management enthusiast, trainer, speaker and facilitator. Coupling her talent and experience with her skillset and passion, Juanita takes pride in bringing new efficiencies and optimizations to corporations and household brands like United Health Care, Optum, Walgreens, Liberty Medical, and many more. 

In 2018, she published her first book “The Corporate Playbook” a success guide to empower corporations with effective strategies to engage and educate their teams on the workforce management model.

In 2022, she released her second book, “From The Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O. plan, a program designed to provide resources on leadership, tech and workforce management opportunities through her company Solid Rock Consulting. Utilizing workshops, trainings, events and access to mentorship, The C.E.O. PLAN is an incubator for future STEM leaders and occupation holders.