The Virtual Summit
X

We use cookies in order to provide you with the best possible user experience on our websites. By continuing to use our sites and services, you are giving consent to cookies being used. You can find more information in our data privacy statement.

2022 WFO Nov banner

Your Briefcase

Please Login or Register
Back

Keynote - Workforce Management and its Transformative Power on the Employee Experience

Monday Nov 6, 12:00 PM – 1:00 PM EDT — RECORDING



In this invigorating keynote, we journey into the heart of Workforce Management (WFM) and its profound impact on the employee experience. Prepare to be inspired and equipped with actionable insights as we explore how WFM transcends beyond operational efficiencies to shape a workplace culture of empowerment, growth, and fulfillment. With a harmonious blend of practical strategies and motivation, you'll leave this session not only armed with implementable solutions but also ignited with the drive to revolutionize your organization's employee experience.

Presenter:

Juanita Coley, CEO, Solid Rock Consulting

Juanita Coley Juanita Coley, CEO, Solid Rock Consulting

Today with over 14 years of industry experience, Juanita has become a Contact Center & Workforce Management enthusiast, trainer, speaker and facilitator. Coupling her talent and experience with her skillset and passion, Juanita takes pride in bringing new efficiencies and optimizations to corporations and household brands like United Health Care, Optum, Walgreens, Liberty Medical, and many more. 

In 2018, she published her first book “The Corporate Playbook” a success guide to empower corporations with effective strategies to engage and educate their teams on the workforce management model.

In 2022, she released her second book, “From The Ground Up: Navigating Call Center & Tech Careers.” Juanita created the C.E.O. plan, a program designed to provide resources on leadership, tech and workforce management opportunities through her company Solid Rock Consulting. Utilizing workshops, trainings, events and access to mentorship, The C.E.O. PLAN is an incubator for future STEM leaders and occupation holders.