The Virtual Summit

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Your Briefcase

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Elevate Employee Engagement and Retention with Hyper-Flexible Scheduling

Tuesday Nov 7, 12:00 PM – 1:00 PM EDT — RECORDING

In today’s labor market, retaining your best contact center employees couldn’t be more important. But how can you improve employee engagement and retention in such a demanding environment? Studies have shown that offering more scheduling flexibility is a critical factor. In fact, our recent survey shows that increased schedule flexibility was ranked as the number one employee request, even scoring above increased pay.

In this webinar, you’ll learn how new innovative solutions allow you to provide the hyper-flexible scheduling your employees demand while still giving your customers the experience they need when contacting you.

Join us to learn solutions to:
  • Contain operational costs by improving employee schedule engagement
  • Deliver an engaging, empowered scheduling experience
  • Balance scheduling flexibility with demand volumes 


Tim Buzza, Director Workplace Flexibility, Verint

Vernt - Tim Buzza Tim Buzza, Director Workplace Flexibility, Verint

Tim Buzza is an implementation consultant within Verint’s professional services team. Tim brings over 20 years of contact center experience to the table, and now helps companies explore the future of work by enabling emergent systems to improve employees’ wellbeing and productivity. With a focus on flexibility, distributed and decentralized operating models, Tim is helping the customer experience industry reframe ways to build engagement, resilience, and connections to the workplace.

Tim is a well-respected solutions consultant expert and an active member of the customer experience industry. Prior to joining Verint, Tim was the Chief Customer Officer and Cofounder of Attune flexible scheduling solutions. He has held a variety of Senior Leadership and consultative roles including Associate Management Consultant at Purpose at Work and the Director of Workplace Innovation at IAG. Tim serves on several industry boards, and he is known as a transformative change agent that gives back to the industry for improved innovation.