TCN Contact Center Software Suite
TCN Workforce Optimization and Engagement
TCN’s advanced, agent-level customizable reporting for your inbound call center provides you with real-time data with which to measure agent performance and productivity. Managing agents in a large or growing operation can be tricky – especially when you’re working on multiple metrics and reports. TCN’s Workforce Optimization & Engagement powered by Envision and cloud-based call center technology reduces those dreaded extra hours with easy-to-use, automated workforce monitoring, reporting, flagging and other flexible features that empowers agent productivity and customer experience regardless of communication channel.