The Virtual Summit

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2023 Employee Engagement

SPONSORS: | Balto | MetricSherpa | NICE | Proponisi | Verint | West97 |

Your Briefcase

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Supercharge Your Contact Center With These Super Powers

Tuesday Jun 6, 4:00 PM – 5:00 PM EDT — Sign Up For Events

Unearth the magic of top-tier coaching that transforms your agents.

Learn the art of fostering a culture that promotes learning, connecting, and engaging with your customers, organization, peers, and leaders. This dynamic culture becomes the very heart of Loyal, Informed, Skilled & Engaged Contact Center Superheroes, successfully annihilating burnout and turnover!

  1. Uncover the secrets to transforming your culture into a competitive edge.
  2. Obtain a comprehensive blueprint for minimizing turnover in your center.
  3. Identify how a loyal, informed, skilled, and engaged workforce can positively impact your budget!


Michael Tamer, CEO, Proponisi

Proponisi - Michael Tamer Michael Tamer, CEO, Proponisi

Michael J. Tamer is a 25-year veteran of the customer contact industry. Michael is the author of the book, The Four-Minute Customer, and visionary who was at the forefront of contact center quality monitoring software development. Throughout his career, Michael has been teaching the benefits of quality to organizations all over the world, including the United States Senate. Michael has received honors for his career achievements including Call Center Magazine's Pioneer Award and induction into the Call Center Hall of Fame.