The Virtual Summit

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2023 Employee Engagement

SPONSORS: | Balto | MetricSherpa | NICE | Proponisi | Verint | West97 |

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Keynote - Aligning Intentions with Impact - How to Truly Engage Your Workforce

Monday Jun 5, 12:00 PM – 1:00 PM EDT — RECORDING

Did you know that employee engagement is at its lowest in a decade, despite increased efforts to improve it? It's time to bridge the gap between what affects engagement and the initiatives organizations put in place to solve it.

Join CX expert Justin Robbins as he delves into the root causes of disengagement and equips you with a toolkit of actionable strategies to prevent it from taking hold in your organization. No longer will you need to settle for band-aid solutions that fail to address the deeper issues at play.

Through this presentation, you'll gain insights into the factors that impact employee satisfaction and walk away with the tools you need to build a more engaged and committed workforce. Learn how to align your intentions with actual impact, boost morale, retention, and your bottom line.

Don't let your business be one of the negative statistics. With the knowledge and strategies gained from this session, you'll be well-equipped to tackle the main causes of disengagement and create a workplace culture that fosters employee satisfaction and success.


Justin Robbins, Founder and Principal Analyst, Metric Sherpa

Justin Robbins Justin Robbins, Founder and Principal Analyst at Metric Sherpa

Justin is a customer service expert, professional speaker, and business consultant that helps organizations maximize the strategic value of their customer experience initiatives. Over the course of his career, he’s coached and consulted with thousands of individuals around the globe on contact center and customer experience best practices. Today, Justin works with organizations to improve the impact of their performance management programs, drive more meaningful outcomes from their data, and align their customer service teams from the executive office to the front line. He is a frequent author of industry research, articles, and best practice content, a professional member of the National Speakers Association and featured expert for the New York Times, NBC Nightly News with Lester Holt, Fox News and numerous other media outlets.

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