Crmxchange

2022 Employee Engagement

SPONSORS: | 8x8 | Balto | CallMiner | NICE | NICE CXone | Verint |

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	8x8 — 8x8 is transforming the future of business communications with the leading combined contact center, voice, video, chat, and API cloud platform.
	Balto — Balto guides your agents to say the right thing on every call. Since 2017, top-performing contact centers have trusted Balto's real-time software to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Save every call before it ends with automated real-time guidance, coaching, and QA. Identify what works best and immediately scale best practices to your whole team. Stop waiting for post-call analysis to improve your operation. Let Balto take the lead in real-time for happier customers, increased revenue, and agents that always know the right thing to say. Visit Balto.ai to see us in action.
	CallMiner — CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.
	CrmXchange — CrmXchange is a premier website dedicated to providing information in an interactive environment for Customer Experience/Contact Center professionals.
	NICE — NICE is the leading provider of Workforce Optimization solutions enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff.
	NICE CXone — NICE CXone is the cloud contact center software leader, empowering organizations to provide exceptional customer experiences with the world’s #1 cloud customer experience platform, NICE CXone™. CXone combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
	QATC — An organization devoted to facilitating education and networking opportunities among Quality Assurance and Training professionals across all industries. Membership in QATC is available to anyone in the workforce planning, quality, or related professions.
	Verint® — Verint® is a global leader in Actionable Intelligence® solutions. Our portfolio includes customer engagement software and services that help organizations empower their customers and employees through intelligence that can be shared enterprise-wide. Learn more at www.verint.com.