Heather Turbeville, Chief Marketing Officer at Cisne AI, is a seasoned technology executive with more than two decades of experience in the contact center, workforce management, and SaaS industries. She brings deep expertise in contact center operations, WFM, customer experience, analytics, automation, and emerging AI technologies.

Prior to joining Cisne AI, Heather held executive leadership roles at OnviSource, where she led marketing, customer success, enterprise solutions, and sales initiatives. Earlier in her career, she led global marketing programs for technology companies including Aspect, Edify Labs, Authority Software, Altivon, Knoahsoft, and Performance Technology Partners.

At Cisne AI, Heather combines her extensive industry knowledge with strategic marketing leadership to help organizations understand how AI-native workforce management can transform the way modern contact centers plan, optimize, and manage a hybrid workforce of human and AI agents.