Show and Solve - Strategic Planning Scenarios You Can Use Tomorrow
Monday Oct 5, 2:00 PM – 3:00 PM EDT — Sign Up For Events
There is nobody on the planet who enjoys chatting about workforce planning analysis more than us. But for this session, we’re switching to a bit of
a show and tell.
During this hour, we’ll walk through strategic what ifs
using the Strategies platform and we’ll answer big-picture questions that your
bosses are itching to answer. We’ll show how to think about the problem, how to
build the scenarios (we call them strategies), and how to present the results
so they make the repercussions of their strategic decisions clearer.
Everything we demonstrate in Strategies will translate
directly to your own capacity planning spreadsheets. You’ll leave with
practical steps you can use immediately, whether you’re running a full
simulation platform or building plans in Excel.
Presenters:
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Ric Kosiba, Real Numbers
Ric is an engineer who tripped into the call center industry about 25 years. He started a contact center planning company, called Bay Bridge Decision Technologies in 2000, and he has probably seen more contact center strategic plans than anyone on earth. He’s worked at Interactive Intelligence, Genesys, and Sharpen. He holds a Ph.D. in Operations Research and Engineering (algorithm building) from Purdue University (Go Boilers!) and is an expert in contact center modeling, analyses, and management.
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Chris Kosiba, Real Numbers
Chris is an industrial engineer with a specialty in
operational data analysis and algorithm development. He has his master’s
and bachelor’s degree in industrial engineering from Purdue.
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