Humans, AI, and the Future of Work Under One Roof
Tuesday Oct 6, 12:00 PM – 1:00 PM EDT — Sign Up For Events
Managing human and AI agents as one workforce sounds simple. It isn’t. AI is no longer just a tool in the contact center. It is becoming part of the workforce itself. Yet most organizations still manage humans, automation, and AI in separate silos, each with its own scorecard and no shared accountability for where work actually breaks. NiCE Workforce Empowerment changes that. It puts AI to work across the entire operation, acting as a true workforce multiplier that co manages human and AI agents under one roof. It delivers the governance that enterprise scale demands while infusing intelligence into every workforce discipline: planning, performance, quality, and compliance. See Copilot live in action:
- Copilot for Supervisors gives leaders one unified view across human and
AI agents, complete with AI driven alerts and conversational drill downs
on any KPI.
- Copilot for Workforce Managers brings dynamic, hybrid planning and scheduling to life.
- Quality Automation auto scores up to 100 percent of interactions, cutting QA time in half.
- Interactions Hub governs human and AI work together with enterprise level control.
One workforce. Managed as one. Powered by AI at every step.
Presenters:
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Maya Gershon, Product Marketing Manager, NiCE
Maya is a marketing leader with deep expertise in product marketing, customer marketing, and go-to-market strategy. She currently drives strategic initiatives for the company’s Quality Management solutions within the CXone suite, focusing on positioning, messaging, and customer engagement. With a strong background in content development, brand storytelling, and cross-functional collaboration, Maya has a proven track record of leading high-impact marketing programs that accelerate product adoption and deliver business value. Her experience spans the tech, education, and nonprofit sectors, bringing a multidisciplinary perspective to every project.
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Aya Tzarfati, Senior Product Marketing Manager, NiCE APA & PM LOB
Aya brings over 18 years of experience in B2B product marketing, specializing in high-tech and medical devices. She excels at developing go-to-market strategies, crafting compelling product messaging, and creating impactful sales enablement tools. With a strong background in cybersecurity and international marketing, Aya leverages deep market insights and competitive analysis to drive innovation and elevate customer experience through performance management.
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Yael Sonsino, Senior Product Marketing Manager, WEM Recording, NICE
Yael is a product marketing manager with over 10 years of experience driving growth across diverse product lines. Known for her creativity, multitasking abilities, and strategic mindset, she excels in crafting messaging, go-to-market strategies, campaigns, and events that deliver measurable results. At NICE, Yael leads marketing efforts across multiple solutions, driving adoption and success through impactful narratives and strategic initiatives. Prior to NICE, Yael held key roles at Philips, where she was responsible for the entire personal health product line. Yael’s passion for innovation and growth makes her a key driver of impactful marketing initiatives.
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