Humans, AI, and the Future of Work Under One Roof

Tuesday Oct 6, 12:00 PM – 1:00 PM EDT — Sign Up For Events

Managing human and AI agents as one workforce sounds simple. It isn’t. AI is no longer just a tool in the contact center. It is becoming part of the workforce itself. Yet most organizations still manage humans, automation, and AI in separate silos, each with its own scorecard and no shared accountability for where work actually breaks. 

NiCE Workforce Empowerment changes that. It puts AI to work across the entire operation, acting as a true workforce multiplier that co manages human and AI agents under one roof. It delivers the governance that enterprise scale demands while infusing intelligence into every workforce discipline: planning, performance, quality, and compliance.

See Copilot live in action:

• Copilot for Supervisors gives leaders one unified view across human and AI agents, complete with AI driven alerts and conversational drill downs on any KPI.
• Copilot for Workforce Managers brings dynamic, hybrid planning and scheduling to life.
• Quality Automation auto scores up to 100 percent of interactions, cutting QA time in half.
• Interactions Hub governs human and AI work together with enterprise level control.

One workforce. Managed as one. Powered by AI at every step.