The Virtual Summit

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2023 Mar Connected Customer 300x80

Your Briefcase

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Understanding Voice of Employee Insights Within the Contact Center

Tuesday Mar 14, 2:00 PM – 3:00 PM EDT — RECORDING

According to a recent survey, 70% of leaders need help with their employee engagement efforts. Therefore, organizations are looking for new ways to enhance the efficacy and effectiveness of their cohorts. Many are starting to use coaching and feedback techniques to help agents grow and be successful in their roles. Conversations between employees and customers supply the data driven insights needed to accurately target coaching opportunities.

Join this session as we discuss how conversation intelligence can help organizations better understand the employees and what they are experiencing.


Megan Keup, Product Marketing Manager, CallMiner

CallMiner - Megan Keup Megan Keup, Product Marketing Manager, CallMiner

Megan joined CallMiner in 2022 and works as a Product Marketing Manager, where she works on go-to-market strategy and enablement. Her recent work includes positioning and messaging for CallMiner's Contact Center Intelligence segment.