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Workforce Management and Quality Assurance Virtual Symposium



The live Sessions are now over.
Sign up to watch online recordings of the events.

For one low fee of $99, you can watch any (or all) of our Online Workshops

If you have already paid for the Symposium, then there’s no charge to watch the online recordings of the events. You will automatically receive an email with links to the recorded online events. Please remember to visit the Exhibitor Pavilion to download white papers, case studies and brochures.

$99: Online Recorded Events Quantity


The Workforce Management and Quality Assurance Virtual Symposium Workshops
Click on the Title below for a description of the Sessions

Workforce Management Track

KeyNote Address – Five Things You Can do To Improve Workforce Efficiencies and Quality Assurance
10/29/2008 11:00am EST, Keynote Speaker: Penny Reynolds

Adherence Strategies Roundtable WFM TRACK
10/29/2008 02:00pm EST, Moderator: Vicki Herrell

Enterprise Wide Scheduling WFM TRACK
10/29/2008 04:00pm EST, Presenter: Craig R. Shambaugh

A Holistic Approach to Workforce Management WFM TRACK
10/30/2008 12:00pm EST, Presenter: Presented by Bill Durr, Principal Solutions Consultant, Verint® Witness Actionable Solutions™

Advance Forecasting Techniques WFM TRACK
10/30/2008 02:00pm EST, Presenter: Maggie Klenke

Making the Case for a Workforce Management Solution – Is the Time Right for You? WFM TRACK
10/30/2008 04:00pm EST, Presenter: Daryl Gonos

60 Ideas and Consultative Session WFM TRACK
10/31/2008 1:00pm EST, Moderator: Vicki Herrell

Quality Assurance Track

KeyNote Address – Five Things You Can do To Improve Workforce Efficiencies and Quality Assurance
10/29/2008 11:00am EST, Keynote Speaker: Penny Reynolds

Calibration Techniques QA TRACK
10/29/2008 01:00pm EST, Presenter: DeeLee Freeman, The Call Center School

From What to Why? An Introduction to Focused Quality with Speech Analytics QA TRACK
10/29/2008 03:00pm EST, Presenter: Diego Lomanto, Senior Solutions Marketing Manager, Verint® Witness Actionable Solutions™

7 Sure-Fire Ways to Boost Quality and Profitability in an Uncertain Economy QA TRACK
10/30/2008 11:00am EST, Presenter: Patrick Botz, Senior Director of Marketing, VPI (Voice Print International)

Creating a Quality Form through Samples Roundtable QA TRACK
10/30/2008 01:00pm EST, Speaker: DeeLee Freeman, The Call Center School

Quality Monitoring and Coaching: The Game Has Changed QA TRACK
10/30/2008 03:00pm EST, Presenter: Connie Smith

60 Ideas and Consultative Session QA TRACK
10/31/2008 11:00am EST, Moderator: Vicki Herrell

Once you have paid, we will send you links for the recorded online events