Why Attend the Virtual Contact Center Conference?

No Need for Registrants to Leave Your Office - It’s Fully Interactive!

In real-time, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center, all at a fraction of the cost of a traditional on-site conference. You can attend learning sessions the same way that you would in an on-site conference without the travel costs and time away from your office.

Attend the Sessions That are Right for You

Everyone can share newly acquired knowledge throughout the enterprise. Members of your team can attend sessions together or attend different session tracks. All sessions will be recorded and available on demand for two weeks after the conference – giving those who could not attend the opportunity to view the sessions. 

Meet the Major Vendors Live in Our Exhibit Hall

There is no cost to browse the exhibit hall. Get product demos, download product videos, and obtain product information, press releases, white papers, and much more. Learn everything you need to manage your contact center without traveling miles or spending tie away from your office.

Network with Attendees and Presenters

Chat with presenters and peers in the lounge, a networking forum specially designed for registered members of this online event. Learn what others are doing, meet colleagues, pose questions, and offer your own insights.

For more information, please call 201-505-1743 and ask for Sheri Greenhaus or Larry Matte. 

	Tuesday November 2nd	Wednesday November 3rd	Thursday November 4th	Friday November 5th
11:00 to 12:00	Strategies for Improving Workforce Productivity and Quality Call Center School	Top KPI Mistakes Klenke	Quality	Do More With What You Measure – How World Class Call Centers Get More Out of Metrics Tim
12:30 to 1:30	Improving First Call Resolution and The Customer Experience	hhh	Learn How to: Align Your Agents With Your Customers	Measuring the Performance of Your WFM Team
2:00 to 3:00	Quality	How to Enhance Your Current QA Program Using Lean Six Sigma Techniques	Forecast Variance Metrics and the Real Bottom Line	Fundamentals of Coaching
3:30 to 4:30	Skills Based Routing Challenges for WF Call Center School	The Impact of Social Media and How it Affects Your Contact Center Bob Furniss, Touchpoint Associates	60 Ideas in 60 Minutes – QA Track Vicki Herrell, QATC	60 Ideas in 60 Minutes – WFM Track Vicki Herrell, QATC