The Symposium is a real-time, fully interactive virtual conference, limited in duration, providing you with interactive participation. This symposium has all the elements of a live conference including learning sessions, networking, and exhibit hall.

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Who manages the Symposium on Optimal Performance?

The Symposium is a joint effort of three leading organizations in the Contact Center Field – CyberM@rketing Services/CRMXchange, The Society of Workforce Planning Professionals (SWPP) , and Quality Assurance and Training Connection (QATC).

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How does this symposium differ from free events offered on the Internet?

The Symposium is a focused, four-day event, packed with online educational and informative sessions led by industry experts and vendors. Attend in real-time AND later share a full recording of the symposium with other members of your organization. In addition, it’s a one-stop exhibit “floor” where you can find out information and interact with many different suppliers of products and services for Workforce Management, Performance Management and Quality Assurance.

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Can other members of my company participate?

Yes, the Corporate Rate of $299 gives you up to 10 seperate log ins for your organization with unlimited access to the sessions, exhibit hall, press rooms, networking rooms, and on demand archives. There is no limit to the number of people that watch from one log in. There is a special rate for SWPP and QATC members of $250. The rate for one attendee only is $99.

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Will I receive a workbook?

Yes, an online workbook of slides for all sessions will be provided for download.

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What other costs are involved?

There are NO ADDITIONAL COSTS! All presentations utilize streaming technology. If you choose to use your phone line instead of streaming, you will incur long-distance charges. The cost will be at your current long-distance rate.

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Can I network with speakers and other attendees?

Yes! In the Optimum Lounge you can network with other attendees to this conference so you can meet and discuss issues with others at the conference.

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Is there a cost to visit the exhibitor booth or network in the lounge?

There are no costs to enter the exhibit hall or network in the lounge. The more booths you visit the greater your changes of winning valuable prizes.