About Us

Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. With more than a 15 year partnership with industry leaders and analysts, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. SWPP provides its membership with a variety of benefits, including: member-only access to the SWPP website, quarterly newsletters with timely articles written by industry experts, regional networking meetings that includes presentations and roundtable discussions on current issues and industry trends, and online forums to exchange ideas with your peers without leaving the office. Membership in SWPP is available to anyone in the workforce planning or related profession.

The Quality Assurance & Training Connection (QATC) is a membership association created specifically for quality assurance and training professionals in the contact center. QATC provides its membership with a variety of benefits including tips of the week, how-to newsletters, regional networking meetings, online forums, and an annual conference. Both the SWPP and QATC Advisory Board members provide leadership and direct many of their activities. The Boards are composed of recognized call center leaders and industry experts.