Why the Workforce Management and Quality Assurance Symposium

Attend the Sessions That are Right for You -  

The contact center had become more complex with contact center staff involved with more functions. For one low cost registration fee for your company, everyone in your organization can share newly acquired knowledge throughout their office including topics such as performance management, analytics, and coaching. Members of your team can attend sessions together or attend different session tracks.

 

You do not need to attend  the entire conference live. All sessions are recorded and available on demand for 30 days after the conference - giving those who could not attend the opportunity to view any missed sessions. 

 No Need for You to Leave The Office
- In real-time over two and one-half days, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center.  You can do all of this at a fraction of the cost of a traditional on-site conference, with no travel expenses. Network in the dedicated online network room the same way that you would in an on site conference.

Meet the Major Vendors Live in Our Exhibitor Pavilions  -  Download white papers, case studies, product information and much more. Learn everything you need to know about workforce management and quality assurance products and services for your contact center.

Unique Activities

  • Special Live Interactive Training Tutorials and Sessions
  • The Free Exhibit Halls will be open to all registrants where you will get up-to-date information about all the leading vendors' products and solutions. Registrants can download free white papers and articles, and watch online demos.
  • Attendees can blog with presenters and peers in mycrmexchange.com, a networking group specially designed for registered members of this online event. They will learn what others are doing in their contact centers, meet colleagues, pose questions, and offer their own insights.

CLICK HERE TO PAY FOR THE WORKSHOPS *

* Once you have paidm you will receive an email with directions to register for the sessions.