Why Attend The Virtual Contact Center Conference?

 

	No Need for Registrants to Leave Your Office - It’s Fully Interactive!
		In real-time, you will meet with industry experts and colleagues who will answer your questions and offer business solutions for your contact center, without any  of the cost of a traditional on-site conference. You can attend learning sessions the same way you would in an on-site conference without the travel costs and time away from your office.
	Attend the Sessions That are Right for You
		Everyone can share newly acquired knowledge throughout your organization. Members of your team can attend sessions together or attend different session tracks. All sessions will be recorded and available on demand for two weeks after the conference – giving those who could not attend the opportunity to view the sessions later.
	Meet the Major Vendors Live in Our Exhibit Hall
		Browse the exhibit hall to download product videos, and obtain product information, press releases, white papers, and much more. Learn everything you need to manage your contact center without traveling miles or spending time away from your office.  As a special bonus, March 23rd is Demo Day, a day when you can spend time watching product demos in the exhibit hall.
	Network with Attendees and Presenters
		Chat with presenters and peers in the virtual lounge, a specially designed virtual networking forum for registered members of this online event. Learn what others are doing, meet colleagues, pose questions, and offer your own insights.
	EVENT SESSIONS - CLICK HERE for the full agenda
	Keynote: Meeting the Multi-Channel Customer on His Terms Presented By: Don Van Doren & Elaine Cascio, Vanguard Consulting A Tale of Two Phone Calls Presented by: Joe Alwan, AVOKE/BBN Technologies A Blueprint for Your Social Media Journey Presented by: Dr. Natalie Petouhoff, Chief Strategist for Social Media, Digital Communications, & ROI How to Unify Voice of the Customer across All Contact Channels to Maximize Contact Center Effectiveness and Customer Experiences Presented by:UTOPY What is Mobile Care – And Why Should you Care? Presented by: Sheryl Kingstone, Yankee Group Creating The Intuitive Self-Service Experience Presented by: Patrick Nguyen, [24]7 Power of Collaboration in Customer Engagement Presented by Jane Hendricks, Senior Product Marketing Manager, Aspect Software 60 Ideas in 90 Minutes Presented by: Vanguard Consulting

 

For more information, please call 201-505-1743