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MultiChannel Connected Customer March2018

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Donna Fluss 2018 Donna Fluss, founder and President of DMG Consulting LLC
Leading global contact center, analytics and back-office industry analyst and consultant with a focus on technology and operations. 30+ years of hand-on experience helping organizations build world-class call centers and assisting vendors to deliver differentiated solutions. Compelling speaker and visionary who is frequently quoted in leading industry and business publications. Publishes extensively and author of the book, "The Real-Time Contact Center."