The Virtual Summit
MultiChannel Connected Customer March2018

Your Briefcase

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Take today to catch up. Watch the sessions you missed.

Friday Mar 30, 9:00 AM – 5:00 PM EDT

Monday, March 26th

• Strategy Session: Taking the Next Step Beyond the Contact Center - Engaging Your Customers in Ongoing Dialogues

Tuesday, March 27th

• Keynote: Digital Transformation Means New Rules for Customer Engagement

• Techniques for Reducing Costs and Improving Customer Satisfaction

• Saving Time, Saving Money, Saving Lives: A Case Study on the Power of Agent Experience

Wednesday, March 28th

• Driving Engagement with Personalized Customer Service

• Chatbot Creation - Steps and Considerations

• How to Monitor, Measure, and Improve Your Customer Experience

Thursday, March 29th

• Beyond Engagement – 5 Ways to Exceed Your Customers’ Expectations for Service

• What You Should Know About Me Roundtable