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SPONSORS: Aspect | BenchmarkPortal | CallMiner | CXPA | inContactNICE CXA | Omega | Verint | West

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Bill Bradley Bill Bradley, VP Marketing & Business Development, Omega Management Group Corp.; and the Customer Relationship Management Institute (CRMI)
Omega and CRMI are experts in CX strategy and employee engagement, respectively. Bill has more than 35 years experience developing and implementing market awareness, differentiation and preference strategies through a range of research-driven communications programs. His extensive background includes positions in corporate communications, media and analyst relations, research, marketing communications and publishing in various industry segments.