The Virtual Summit
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SPONSORS: Aspect | BenchmarkPortal | CallMiner | CXPA | inContactNICE CXA | Omega | Verint | West

Your Briefcase

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Take today to catch up. Watch the sessions you missed.

Thursday Mar 24, 9:00 AM – 9:00 PM EDT


Monday, March 20th

• Keynote: Customer-Led Transformation


Tuesday, March 21st

• Workshop: 5 Steps to Optimizing your Customer Experience

• Shaping the Journey of the Connected Customer: How to get started

• Modern IVR: Building a Solid Foundation for the Customer Journey


Wednesday, March 22nd

• Contain Your Enthusiasm: Understanding Multi-Channel Customer Journeys Delivers Customer Loyalty and ROI in a Tidy Package

• Plotting the Predictive Path to Optimal Customer Loyalty and Retention

• Hands on Workshop: The Magic of Metrics and Benchmarking


Thursday, March 23rd

• Best Practices in Engagement and Personalization

• Customer Experience and Your Corporate Culture