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Shaping the Journey of the Connected Customer: How to get started – Verint

Tuesday Mar 21, 2:00 PM – 3:00 PM EDT — Recording link


Today’s customer is smart, engaged, connected and informed. Over the course of their daily lives, customers interact with an organization via self and assisted service, on a mobile device, through social media, and other channels. To provide a connected journey across these often disconnected channels, organizations must also become smarter, but where to begin? Join us for a blueprint on how to get started on your journey to deliver an intelligent contact center and how to best prepare your agents to provide connected service across multiple channels.

Presenter:

Kelly Koelliker, Director of Solutions Marketing, Verint Systems

Kelly Koelliker Kelly Koelliker, Director of Solutions Marketing, Verint Systems
Kelly is responsible for the messaging and positioning of Verint Engagement Management, an omnichannel customer service solution designed to help highly complex organizations deliver optimized customer engagement. She has been a part of Verint since 2008, holding positions in both sales and marketing. She has a total of 15 years of experience in the customer service industry, with specific focus on knowledge management, natural language search, and CRM. Kelly holds a bachelor’s degree in Linguistics and Computer Science from the University of California, Los Angeles.